Returns
Returns & Refunds Policy
At Kidults (PTY) LTD, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
Our return policy is valid for 14 days from the date you receive your order. Unfortunately, if more than 14 days have passed since delivery, we are unable to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be returned in its original packaging.
- Have all seals intact and unopened where applicable.
- Include proof of purchase or your order confirmation.
Please do not send your purchase directly to the manufacturer.
To initiate a return, please contact us at connect@kidults.co.za. Once your return request has been approved, we will provide you with the appropriate return address and instructions.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including but not limited to:
- Health and personal care products
- Baby jelly
- Aqueous creams
- Barrier creams
- Any other hygiene-sensitive items
Additional non-returnable items may apply where required by law or where clearly stated on the product listing.
Partial Refunds (Where Applicable)
In certain circumstances, only a partial refund may be granted, including:
- Books with obvious signs of use.
- CDs, DVDs, software, video games, cassette tapes, vinyl records, or similar media that have been opened.
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Items returned after the 14-day return period where a return has been approved at the discretion of Kidults (PTY) LTD.
Refunds
Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or declined.
If approved, your refund will be processed to your original method of payment within a reasonable timeframe. Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not yet received your refund, please:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before the refund is officially reflected.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at connect@kidults.co.za.
Sale Items
Unless required by the Consumer Protection Act, 2008 (South Africa), sale or clearance items are not eligible for refunds.
If a sale item is defective or not of acceptable quality, your rights under the Consumer Protection Act remain unaffected.
Exchanges
We will gladly replace items that are defective, damaged, or incorrectly supplied.
If you need to exchange an item for the same product, please contact us at connect@kidults.co.za before returning the item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your approved return. Once the returned item has been received and inspected, a gift voucher or gift certificate will be issued.
If the item was not marked as a gift at the time of purchase, or if the gift was delivered to the purchaser before being given to you, any approved refund will be issued to the original purchaser.
Return Shipping
To arrange a return, please email connect@kidults.co.za. Once your return has been approved, we will provide you with the return address and further instructions.
Unless the return is due to a defective, damaged, or incorrectly supplied item, customers are responsible for the cost of returning goods to Kidults (PTY) LTD.
Shipping charges are non-refundable. Where a refund is approved, the original delivery charge (where applicable) and any return shipping costs may be deducted from the refund, unless otherwise required by law.
Returning Valuable Items
If you are returning an item valued at more than R300, we strongly recommend using a trackable courier service and purchasing shipping insurance.
Kidults (PTY) LTD cannot guarantee receipt of returned items that are lost or damaged in transit.
Consumer Protection Act
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (Act 68 of 2008) or any other applicable South African consumer protection legislation.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Kidults (PTY) LTD
Email: connect@kidults.co.za
WhatsApp: Ralph – 082 377 1168
We're always happy to assist and will do our best to resolve any issues as quickly as possible.