Delivery

Delivery Policy

From Our Collection to Your Doorstep

At Kidults, we're committed to getting your order to you as quickly and safely as possible.

Once your payment has been confirmed, your order will be processed and dispatched. You will receive an order confirmation email, which serves as proof of purchase.

Please ensure that your email address, contact number, and delivery address are correct when placing your order. If you do not receive your order confirmation, please contact us as soon as possible.

Delivery Within South Africa

We offer nationwide door-to-door delivery throughout South Africa.

Estimated delivery times are:

Gauteng: 1–2 working days
Major centres: 2–4 working days
Regional & outlying areas: 3–6 working days

Please note that delivery times are estimates and may vary depending on the courier and your location.

Delivery Fees

FREE standard delivery on all orders over R1,000.
Orders below R1,000 will be charged the applicable courier fee at checkout.

For exchanges or returns, courier fees may apply unless otherwise stated in our Returns Policy.

Collection

If you would prefer to collect your order, collection can be arranged by appointment at our collection point.

Once your order is ready, we will contact you to arrange a suitable collection date and time.

Please wait for confirmation before arriving to collect your order.

Order Processing

Orders are processed during normal business hours, Monday to Friday (excluding public holidays).

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been dispatched, you'll receive tracking information via email.

Urgent Deliveries

If you require an urgent delivery, please contact us before placing your order.

Email: connect@kidults.co.za

Call or WhatsApp: Ralph – 082 377 1168

While we'll do our best to accommodate urgent requests, they cannot always be guaranteed.

Pre-Orders

Products available for pre-order will be dispatched once stock becomes available.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available unless otherwise stated.

Estimated arrival dates are provided where possible but remain subject to supplier and shipping schedules.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate.

If an order needs to be re-delivered due to:

An incorrect address
Incorrect contact details
Failure to accept delivery
Any other customer-related reason

Kidults reserves the right to charge an additional delivery fee.

Delivery Delays

Although we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Public holidays
High order volumes
Industrial action
Civil unrest
Courier network delays

Kidults cannot accept responsibility for delays caused by these events but will always do our best to keep you informed.

Lost or Damaged Parcels

If your order arrives damaged or has not been delivered within the expected timeframe, please contact us within 48 hours of the expected delivery date.

We'll work with our courier partner to investigate and resolve the issue as quickly as possible.

Need Assistance?

If you have any questions regarding your order, delivery, or collection, we're here to help.