Privacy Policy

Your Privacy Matters to Us

At Kidults (PTY) LTD, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Kidults (PTY) LTD, as part of the buying and selling process, we collect the personal information you provide, such as your name, delivery address, billing address, telephone number, and email address.

We collect this information to:

Process and fulfil your orders;
Arrange delivery or collection;
Provide customer support;
Process refunds and returns where applicable;
Comply with our legal and regulatory obligations.

When you browse our website, we automatically receive your computer's Internet Protocol (IP) address, browser type, operating system, and other technical information that helps us improve your shopping experience and maintain the security of our website.

Email Marketing (where applicable)

With your consent, we may send you emails regarding:

New products
Promotions and special offers
Product launches
Company news
Other updates from Kidults (PTY) LTD

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to:

Place an order;
Complete a payment;
Arrange delivery or collection;
Return a purchase;
Contact customer support;

you consent to us collecting and using your information for those specific purposes.

If we request your information for any secondary purpose, such as marketing, we will ask for your express consent or provide you with the opportunity to decline.

How do I withdraw my consent?

You may withdraw your consent for us to contact you or continue processing your personal information at any time by contacting us at:

Email: connect@kidults.co.za

Please note that withdrawing consent may affect our ability to provide certain products or services.

SECTION 3 – DISCLOSURE

We may disclose your personal information if:

Required to do so by law;
Required by a court order;
Necessary to protect our legal rights;
You violate our Terms of Service;
Disclosure is required to prevent fraud or unlawful activity.

Any disclosure will be made in accordance with applicable South African legislation, including POPIA.

SECTION 4 – DATA STORAGE

Your personal information is stored securely using industry-standard security measures designed to protect your information against unauthorized access, loss, misuse, or disclosure.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Payments

If you choose to pay using a secure payment gateway, Kidults (PTY) LTD does not store your credit card information.

All payment information is processed securely by PCI-DSS-compliant payment providers.

Your payment information is encrypted during transmission and handled according to the Payment Card Industry Data Security Standard (PCI-DSS).

SECTION 5 – THIRD-PARTY SERVICES

We use trusted third-party service providers to assist with services such as:

Payment processing
Courier and delivery services
Website hosting
Email marketing
Analytics
Customer support

These providers will only collect, use, and disclose your personal information to the extent necessary for them to perform the services they provide on our behalf.

Please note that these providers have their own privacy policies governing how they use your information.

Some service providers may be located outside South Africa. Where your personal information is transferred internationally, we will take reasonable steps to ensure that it remains adequately protected in accordance with POPIA.

Once you leave the Kidults website or are redirected to another website, this Privacy Policy and our Terms of Service no longer apply.

SECTION 6 – SECURITY

At Kidults (PTY) LTD, we take the security of your personal information seriously.

We implement appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

Sensitive information, including payment information, is encrypted using Secure Socket Layer (SSL) technology where applicable.

Although no method of transmitting data over the Internet or storing electronic information is completely secure, we follow recognized industry standards to safeguard your information.

SECTION 7 – COOKIES

Our website uses cookies to improve your browsing experience and enhance website functionality.

Cookies help us:

Remember your shopping cart
Save your preferences
Analyse website traffic
Improve website performance
Personalise your shopping experience

Examples of cookies we use include:

_session_id
_shopify_visit
_shopify_uniq
cart
_secure_session_id
storefront_digest

You can disable cookies through your web browser settings; however, doing so may affect certain features of our website.

SECTION 8 – AGE OF CONSENT

By using this website, you confirm that you are:

At least 18 years of age; or
The age of majority in your province or country of residence; or
Using this website under the supervision or consent of a parent or legal guardian where required.

Kidults (PTY) LTD does not knowingly collect or process the personal information of children without the appropriate consent required by law.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

Kidults (PTY) LTD reserves the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication on this website.

Where significant changes are made, we will take reasonable steps to notify our customers so that you remain informed about:

What information we collect;
How we use it;
When we may disclose it; and
The choices available to you regarding your personal information.

If Kidults (PTY) LTD is acquired by, merged with, or transfers its business to another company, your personal information may be transferred to the new owner to enable the continued provision of products and services.

QUESTIONS & CONTACT INFORMATION

If you would like to:

Access your personal information;
Correct or update your information;
Request deletion of your personal information;
Withdraw consent;
Lodge a privacy complaint; or
Ask any questions regarding this Privacy Policy,

please contact us:

Kidults (PTY) LTD